Packing&Shipping

FAQ

Q1: Where can I get product & price information?

A1: Send us an inquiry e-mail, we will contact you once we received your mail.

Q2: How long will I get the sample?

A2: Depends on your specific items, within 3-7 days generally.

Q3: What kinds of information do you need for a quote?

A3: Kindly please provide the product drawings in PDF, if provide in STEP or IGS will be better.

Q4: What are the payment terms?

A4: We accept 50% as a payment deposit, when the goods are prepared, we shoot photos or videos for your check, and then you can pay the balance. For small quantities, we accept Paypal, the commission will be added to the order. For big amounts, T/T is preferred.

Q5: How to deliver the goods?

A5: We deliver the products by courier company.

Q6: Are you a trading company or factory?

A6: We are factory direct with 17 experienced engineers and more than 50 employees as well approximate 3,000m2 workshop area.

Q7: What shall we do if we don't have drawings?

A7: Please send your sample to our factory, then we can copy and provide you better solutions. If send us pictures or drafts with dimensions(Length, Height, Width), CAD or 3D file will be made for you.

Q8: Can we get some samples before mass production?

A8: Absolutely yes.

Q9: Will my drawings be safe after sending them to you?

A9: Yes, we will keep them well and won't release them to the third party without your permission.

Q10: Is it possible to know the operation status of my products without visiting your company?

A10: We will offer a detailed production schedule and send weekly reports with digital pictures and videos which show the machining progress.

Q11: If you make poor quality goods, will you refund?

A11: In fact, we won't take risks to produce poor-quality products. Meanwhile, we manufacture good quality products till you are satisfied plastic machining.